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Terms & Conditions

Terms and Conditions

 

1. 'The Company' and 'The Supplier shall mean Wedding Stationery Wholesale Group Pty Limited.

2. The indicated prices include GST.

3. Prices and terms on this Webb site are subject to change without notice

4. Wholesale accounts are only given to the paper, printing and craft industry that have a valid ABN number.

5. The minimum value of a first order must be $100 nett (before GST and freight). All following orders have a minimum of $50.00. A surcharge of $15.00 will apply to all orders below the $50.00 minimum

 

6. Registration

 

·      Wholesale customers must register prior to first order and provide all requested information including ABN.

·      Registration is only open to Australian residents and people over the age of 18. By proceeding with an order you are agreeing that you are over 18 years of age.

·      You agree to ensure that your registration details are true and accurate at all times and you agree to update any information as it changes.

·      By registering you understand and agree to all terms and conditions

·      We reserve the right to terminate any account if we feel it has breached any of our terms and conditions.

 

7. Stock

·      All stock items are supplied subject to availability.

·      Due to the manufacturing process, there may be delays from time to time with supply of Papers, envelopes and DIY products (Die cut pockets, sleeves, folding cards and envelopes. )

·      All DIY products are available in specified colours. For different colours and stocks, special-make rates apply. Please contact us for pricing.

·      Stock supplied as A4, and any Die Cut product (folding or non-folding) the size tolerance is ± 2mm.

·      Stock may vary slightly from batch to batch. This includes colours and size. Colours depicted on website may vary slightly to actual stock. We try to keep images as true as possible.

·         Items are sold as described. Any decorations including ribbons, tuells, chocloates and almonds are sold seperatly.   

8. Ordering

·      Orders are preferred via website. We will accept emailed or faxed orders, however they may take longer to process. Emailed and faxed orders will not be processed until paid in full.

·      Phone orders will not be accepted.

·      Once an order has been finalised at check out, we cannot add any additional items. Please ensure your order is correct before finalizing as a new order will need to be placed for forgotten items.

·      Minimum order value- Initial order value is $100 not inc. gst or freight. Any consecutive order minimum value is $50 not inc. gst or freight. A surcharge of $15.00 will apply to orders that don’t reach the minimum values.

·      Single sheets can be purchased in store but will be charged at retail prices.

·      Wholesale customers are required to spend a minimum of $100.00 per each six month period to maintain wholesale status unless otherwise agreed with.

·      All prices are in Australian dollars (AUD) and GST will be applied at checkout.

 

9. Payment

·      We require payment before any orders are dispatched or processed. No exceptions.

·      Our prefered payment method is direct deposit. Please send remittance as confirmation.

·      Credit card payments (Visa, Mastercard) are accepted on the website. A service fee may be charged.

·      Payment via cheque is available, however goods will not be produced or dispatched until cheque has cleared. Please allow up to 5 working days for cheque to clear.

10. Exchange or Returns for Credit

Under the Australian Consumer Law, “We are not required to provide a refund or replacement if you change your mind.”

·      No goods will be accepted for exchange or return without the Company's prior approval. Please fax (03 9419 0918) or email for this approval. Please provide the relevant invoice number and a clear description of the issue. We will contact you as soon as possible to resolve the issue mutually.

·      If goods are exchanged or returned for reason of change of mind, they must be as supplied by the Company. We are happy to exchange any standard product (does not include special orders, special makes and non-standard stocks) with an administration fee of 30%.

·      Under no circumstances will special make orders be refunded or returned. A special make order is any item/s that is not a standard stock item or any item that is made specifically for an order. This includes any personalized items and die cuts shapes and envelopes in non-standard colours. Standard colours are listed in item dropdowns.

·      The customer will be responsible for return postage costs and any further costs to re-send new products out.

 

11. Damaged Goods/Short Supply

·      In the case goods supplied by the Company are damaged in transit, no responsibility will be accepted. If goods are received damaged or lost, please deal direct with courier merchant or Aust Post to rectify the situation. Insurance to goods delivered via Couriers Please will be available shortly.

·      No responsibility will be accepted for any chocolates that melt during transit.

·      In the case goods are short supplied by the Company, a written claim (as above) must be made within seven (7) days.

12. Delivery

 

·    Freight will be charged on all orders, unless otherwise agreed.

·    Express Post Satchels or Couriers Please will be used for delivery. Please indicate at checkout which method  you prefer.   

·    All orders must be paid for before being dispatched. See our payment section for available payment methods.

·   Once goods leave our warehouse, they are no longer our responsibility. No responsibility will be taken for any dmaged goods received. All products will leave our warehouse in good condition. Insurance can be taken out on goods sent via Couriers Please for an extra fee. Please contact us for pricing prior to payment.

·   If ordering chocolate or lolly items, we recommend you pick these up from in-store as we take no responsibility if these melt during transit.

 ·   Items will be posted within 48 hours of orders being place. If items are unavailable, you will be notified and part-postage of order can be organised if required.

 ·   Customers are responsible for the cost of return postage if goods are returned.

 

13. Guillotining is available. A surcharge will apply. Maximum width of the guillotine is 1120mm. Tolerance is ± 2mm. Written confirmation of the cutting specifications must be received before converting can proceed.